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Terms & Conditions

Thank you for your interest in participating in The Big Freezone 2025. Before you proceed to purchase tickets, we strongly recommend you go through the following terms and conditions:

  • Definitions:
    • Words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person who will buy the tickets to Freezone Festival.
    • ‘Our’, ‘us’, ‘we’, ‘issuer’, ‘provider’, and similar terms will indicate the organisers of The Big Freezone 2025 – Freezone Retreat.
  • Agreement to Terms:
    • By purchasing, allocating, or possessing tickets to The Big Freezone 2025, you automatically agree to our terms of use.
    • If you disagree with any clauses or risk allocations, do not purchase tickets or enter The Big Freezone 2025 premises.
  • Right to Modify Terms:
    • Freezone Retreat reserves the right to amend, revise, or remove sections from these terms without prior notification.
    • Changes will be reflected on the organiser’s website, co.uk, and will apply from the date of ticket purchase.
  • Ticket Price:
    • Tickets for The Big Freezone 2025 are priced between £95 and £140. This price is non-negotiable.
  • Ticket Licence:
    • Your ticket represents a revocable licence to access Gaunts from 29 May – 1 June 2025 for The Big Freezone 2025.
    • This licence can be revoked at any time at the issuer’s sole discretion without notification or compensation.
  • Responsibility for Tickets:
    • Once tickets are received, the bearer assumes full responsibility.
    • Freezone Retreat is not liable for lost, stolen, damaged, or destroyed tickets.
  • Authorised Ticket Source:
    • Tickets must be purchased through co.uk.
    • Tickets obtained from unauthorised sources may be counterfeit or stolen and will be void.
  • Prohibited Uses:
    • Tickets cannot be resold, copied, or used for promotional purposes without prior approval.
    • Violations will result in ticket cancellation.
  • Non-Refundable Tickets:
    • Tickets cannot be redeemed for cash, credits, or other benefits.
    • All ticket sales are final. No returns, exchanges, or cancellations.
  • Event Cancellations and Refunds:
    • If the event is cancelled, Freezone Retreat may:
      • Reschedule the event.
      • Issue partial/full refunds.
      • Decide not to issue any refunds.
    • Refunds will only cover the ticket’s face value. Other fees are non-refundable.
  • Force Majeure:
    • Freezone Retreat is not liable for cancellations caused by natural disasters, government announcements, strikes, or similar factors.
    • Refunds or alternative solutions will be at the sole discretion of Freezone Retreat.
  • Rain or Shine Policy:
    • The Big Freezone 2025 is a ‘rain or shine’ event. No refunds will be issued for weather-related disruptions.
  • Venue Policies:
    • If access to sections of Gaunts House is restricted for any reason, no refunds or credits will be issued.
  • Identification Requirements:
    • Valid ID matching ticket details must be presented at the venue for entry.
  • Personal Liability:
    • Freezone Retreat is not responsible for personal/financial damages or lost/stolen items at the venue.
  • Zero-Tolerance Policy:
    • Unauthorised drug/alcohol use or lewd behaviour will result in immediate ejection, and tickets will be voided.
  • Dispute Resolution:
    • Disputes will be resolved at the sole discretion of Freezone Retreat. An independent arbiter may be consulted if necessary.

We hope you have a great time at The Big Freezone 2025! Tickets can be purchased at freezonefestival.co.uk.